Source: Intuition Robotics / ElliQ. Official ElliQ3.0 product image from Intuition Robotics’3.0 press collection. Robot, tablet and base are shown. This generation-specific illustration does not establish the hardware revision supplied under a current membership. Image creation date and camera origin are unconfirmed. Image source (opens in a new tab)
The service needs a valid account, Wi-Fi and electricity. It can support communication with eligible family members and caregivers, alongside content and everyday activities. Before choosing it for someone else, establish whether they want the interactions and who will help if their connection or account needs attention.3
ElliQ's FAQ lists customer support on weekdays from 9am to 5pm Eastern Time. That is a useful detail for relatives planning setup from another location. Agree who will be available locally, what a satisfying first week would look like and how the older adult can say they want less interaction.5
On October 26, 2026, the US membership page displayed $59 for a monthly plan, $588 paid for twelve months, or $936 paid for twenty-four months, plus a one-time $249 initiation fee. The longer plans are presented as $49 and $39 per month respectively, but those are equivalents of an upfront commitment.2
The US sales page advertises a 30-day trial for annual and two-year plans, but none for the monthly plan. It also advertises free returns and renewal for another full annual or two-year term. The January 2026 terms instead describe monthly renewal and a possible US$49.99 trial-return fee. Before committing, get written confirmation of the trial eligibility, return charge and renewal period for your order.23
The terms also allow a refurbished device and require the loaned hardware to be returned after non-renewal. This is an ongoing service arrangement, so compare the whole commitment and the exit process alongside the conversations or activities that interest you.3
The FAQ describes wake-word listening and short listening windows after proactive prompts, plus cameras for presence sensing and selected features such as calls. These are the maker's descriptions of operation. Discuss the device's placement and what the person using it is comfortable sharing before setup.5
ElliQ's terms say the service does not provide medical or health advice. Its privacy annex says the companion service is not subject to HIPAA, while the FAQ describes the company as HIPAA compliant. Before sharing health information, ask Intuition Robotics which privacy protections apply to your use.345
September 9, 2025 joint announcement concerns Japanese-market development. It does not establish a current Japanese retail offer or change the US service scope here.
Evidence checked: 2026-10-26
US membership charges were observed October 26, 2026: USD59 monthly, USD588 for twelve months or USD936 for twenty-four months, plus USD249 initiation. They are service charges for loaned hardware. Renewal and trial/return wording conflicts with the January terms and remains unresolved.
Evidence checked: 2026-10-26
January 1, 2026 terms describe loaned, potentially refurbished hardware, account/Wi-Fi/power requirements and return obligations. Monthly-renewal wording and a possible USD49.99 trial-return fee differ from the sales page. No preferred term has been selected.
Evidence checked: 2026-10-26
The companion-service privacy annex says the services are not subject to HIPAA and describes voluntary adoption efforts. The FAQ uses broader compliance wording. Both accounts remain in the claim register; no blanket assurance is made.
Evidence checked: 2026-10-26
Maker FAQ for activities, weekday support, wake-word/proactive listening and selected camera uses. Its broad HIPAA wording conflicts with the privacy annex. No clinical effectiveness or independent privacy audit is claimed.
Evidence checked: 2026-10-26
